Customer Service Representative

POSITION SUMMARY:

 The Customer Service Representative (CSR) actively recruits new clients
and promotes day care, grooming, and boarding and bathing services. Schedules client visits and drives the flow of clients and pets
through the DayCare and Boarding to aid the productivity of the team. Ensures good
communication with the clients, and coordinates the care of the pets, influencing clients to return
and refer their friends and families.

WHAT YOU’LL DO (Essential Functions):

• Foster a culture built on our values: Respect, Learning, Do the Right Thing, WOW Service,
and Fun
• Maintain knowledge of the services the Depot provides and utilizes the information to
promote the facilities services to existing and prospective customers
• Welcome clients and pets, ensuring that they are comfortable in the facility.  • Assist incoming clients. Document and enter the client and pets information, requested services, and
other pertinent information within the practice management software
• Direct the flow of clients and pets to ensure superior client care and maximum productivity
of the team
• Answer basic questions from clients on the phone and in person, act as an initial triage to
determine pets service needs. 

• Schedule client appointments
• Assist outgoing clients by providing all necessary instructions, information, and invoices
• Responsible for cash management including accepting payments for
services provided. Perform daily reconciliation of the cash drawer
• Respond to customer complaints in a professional, courteous manner and act satisfactorily
to resolve the problem
• Support a facility environment that promotes collaboration and teamwork to ensure the
delivery of quality, compassionate, effective, and efficient care to pets
• Comply with all practice policies, quality assurance guidelines, and minimum standards of
care
• Perform other duties and projects as requested

WHAT WE’RE LOOKING FOR (Essential Qualifications):

Education:
• High School Diploma or GED required
Professional Licenses/Certifications: None
Experience:
• 1+ years experience in retail sales or customer service preferred
• Experience in Customer Service desired
Knowledge, Skills and Ability:
• Ability to provide effective customer service principles
• Basic proficiency with a variety of computer programs including Microsoft Office Suite
• Basic written, verbal, and active listening communication skills
• Strong customer relations and interpersonal skills
• Exercises tact and diplomacy in dealing with sensitive issues and situations
• Prioritize work and handle a variety of tasks simultaneously, with frequent interruptions
• Strong organizational and time management skills
• Effectively and quickly responds to requests in a proactive manner
• Strong attention to detail and high level of accuracy

PHYSICAL DEMANDS:

While performing the duties of this job, the team member is regularly required to talk and hear.
The team member must frequently use a computer for long periods of time. Specific vision
abilities are required to do this job including close vision. May be
exposed to disinfectant/sanitation chemicals, pets dander. This position is
exposed to low to moderate noise levels.  Must be able to work flexible hours including evenings and weekends, and some Holidays.

SUPERVISORY RESPONSIBILITIES: None

ABOUT LAKEFIELD VETERINARY GROUP 

We believe exceptional veterinary care starts with exceptional people.  

We partner with hospitals across the country to preserve what makes each practice special - its people, culture, and connection to community - while providing the operational support and resources that allow teams to thrive.  

As we grow, we are committed to creating an environment where team members feel respected, supported, and empowered to deliver outstanding care. 

Our Values 

Our culture is built on five core values that guide how we work and serve: 

• Respect 

• Learning 

• Do the Right Thing 

• Wow Service 

• Fun 

If these resonate with you, you’ll fit right in. 

Equal Employment Opportunity 

Lakefield Veterinary Group is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all team members and applicants.