Customer Service Representative

PEER Chain & Sprockets is a family-owned industrial chain and sprocket supplier based in Waukegan, Illinois, providing high-quality products for power transmission, conveying, and lifting applications since 1969. They serve a wide range of industries including agriculture, food processing, lumber, construction, and sewage treatment, offering ANSI and ISO compliant chains. Now celebrating over 56 years in business, the company has grown into a four-generation family operation known for its product expertise and quick turnaround times. 

What You'll Be Doing:

Perform Customer Service functions for our customers in chain sales areas.

• Process orders and quotes via assigned cases
• Analyze stock situations for customers.
• Generate written correspondence with customers and coworkers.
• Update customer “special instructions” regarding shipping as needed.
• Respond to all inquiries from customers (internal and external) within 1-2 hours.
• Complete and close a minimum of 20 cases daily.
• Must demonstrate professional email communication skills via phone and email.
• Must demonstrate professional emails skills when confirming an order
• Must demonstrate professional phone and email skills when clarifying orders/quotes with customers.
• Building relationships both internally and with the customer base.
• Diffuse negative situations quickly and professionally.

Interaction

• Customers/Potential Customers
• Sales Support
• Product Managers
• Regional Sales Managers
• Outside Sales Representatives
• Inventory Control
• Warehousing and Shipping
• Accounting
• All levels of management including owners

Work context

• Works at a desk in a cubicle environment (not remote)
• Team environment
• Full time and hourly
• 8:30 am -5:00 pm Monday through Friday (hours may vary)

Pay: $22.00 - $23.50 per hour. Your pay can be higher than this if you have relevant experience.

Benefits:

• Competitive salary
• Flexible hours
• Health, dental and vision insurance
• 401(k)
• Profit sharing plan
• STD, LTD and life insurance
• Generous PTO policy and paid holidays

What sets you apart:

• You have experience working with customers OR you want to help people.
• You have a great attitude and want to learn.
• You want to work for a company that develops your skills and helps you advance your career.
• You get along well with people.
• You want to work for a company that genuinely values you as a person.

What we expect: Position Requirements:

• Focus on service.
• Adaptability.
• Ability to communicate effectively to a variety of audiences.
• Able to multi-task.
• Proactive and positive mindset.
• Friendly and professional phone skills