Customer Service Representative

This position provides customer service and clerical support for department operations.

· Answers telephone and greets visitors; provides information and assistance; takes messages; refers to appropriate personnel.

· Accepts and processes utility payments, taxes and license fees; issues receipts.

· Makes account adjustments.

· Processes refund checks.

· Balances cash drawer.

· Scans files for attachment to customer accounts.

· Enters fees and makes deposits for other city departments.

· Opens new utility accounts; closes accounts.

· Researches and resolves customer account issues.

· Assists customers by coordinating payment arrangements. 

· Maintains office supply inventory; reorders as needed.

· Performs related duties.

· Knowledge of modern office practices and procedures.

· Knowledge of city and departmental policies and procedures.

· Knowledge of computers and job-related software programs.

· Knowledge of customer service principles and practices.

· Skill in prioritizing and organizing work.

· Skill in the maintenance of files and records.

· Skill in the use of such office equipment as a computer, scanner, fax machine, and copier.

· Skill in oral and written communication.

· Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent. 

· Sufficient experience to understand the basic principles relevant to the major duties of the position usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.

· Ability to be bonded.