O

Customer Service Representative

salary Salary :

$15 - 16.5 hourly

icon briefcase Job Type : Full Time

Number of Applicants

 : 

000+

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Job Description - Customer Service Representative

Company Description

Open Scientific provides contract staffing and direct hire recruitment services for the scientific, engineering, laboratory and manufacturing sectors.

Job Description

Location: Holbrook

Pay Rate: $15.00-$16.50

Hours: 3:30pm-12:00am

Open Scientific is recruiting for a Customer Service Representative. This position is with a global vitamin company committed to consistently producing the highest-quality products. This is a temp to hire opportunity. As a Customer Service Rep you will be responsible for communicating with customers via phone, email, chat or text messaging to solve customer issues. To succeed in this position, candidate must:

  • Clearly understand and respond appropriately to the issues that customers present
  • Ability to demonstrate empathy towards customer’s issues
  • Ability to approach problems logically and with good judgment to ensure the appropriate customer outcome
  • Desire to continually learn, focused on solutions and are self-motivated
  • Customer Focus Ability to empathize with and prioritize customer needs
  • Uphold company values and respect every customer
  • Exude patience and ownership with each customer
  • Ability to resolve conflicts and set appropriate expectations with customers
  • Ability to determine customer needs and provide appropriate solutions
  • Prior customer service experience and call center experience is required

Responsibilities:

  • Utilize a variety of software tools to navigate customer accounts, research, review policies and communicate solutions to customer issues.
  • Perform customer charge backs, upsells, credit backs, mass orders
  • Find opportunities to recommend additional products to customers based on the customer needs and past purchases.
  • Participate in on-going training and coaching programs.
  • Contribute ideas on improving the customer experience.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Original job Customer Service Representative posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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