Customer Service Representative

At Mindlance, we strive to deliver value through the combination of right people, processes, technologies and program management solutions. Our methods include- applying domain expertise in specific industry segments, utilizing a highly-skilled workforce, leveraging a proven global delivery model, implementing structured and scalable quality processes and methodologies and yet, staying cost-effective

All in all, our expertise lies in providing trained and committed minds to help meet your business objectives, irrespective of the stage your business is in.

Job Title:                                   Customer Service Representative
Duration:                                   1 year+
Location :                                  San Diego, CA 92122


Description:
Previous experience working with instrument service or order placement
Multi-tasking, self-starter and capable of being resourceful
Effective use of common sense
Previous experience with use of SAP and or SFDC
Create and dispatch service orders to third party vendors
Follow-up, log activities and close cases from third party vendors
Validate orders to ensure accuracy, completeness, and technical feasibility.
Order tracking and communication of parts logistics to field personnel
Data entry into the company s ERP system and the CRM system.
Provide internal customers with order verification, updates on delivery dates, product availability
Assisting in the accurate logging of third-party service provider labor hours and reports,
Assisting in the accurate assignment and tracking of field-based work
Create asset records for equipment.
Work closely with Field Service, Manufacturing, and Finance, to ensure that company provides world class experiences for their internal and external customers.
Provide phone and email support to internal customers.
Performs other duties as assigned.
All listed tasks and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities.

Skills:
Experience working with CRM or ERP systems or other order entry software required.
Must have extremely strong interpersonal skills.
Excellent written and verbal communication skills.
Demonstrated ability to independently solve problems and to work effectively in a team environment.
Demonstrated ability to provide superlative customer service strongly preferred.
A desire to be a part of and to lead highly motivated teams in a fast pace dynamic environment.
Knowledge of Microsoft Excel and Outlook required.
Must be very detail oriented.

All listed tasks and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities.

Education:
Associate of Bachelors in life science or business or related customer support experience required