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Customer Service Representative

icon building Company : Weisel, Xides
icon briefcase Job Type : Full Time

Number of Applicants

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Job Description - Customer Service Representative

Company Description

Established in 1957, the Pittsburgh, Pennsylvania law firm of Weisel, Xides & Foerster represents individuals, businesses, lenders, and municipalities in wide range of practice areas. We are dedicated to serving the personal and professional needs of clients statewide.

Job Description

 

  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.
  • Opens customer accounts by recording account information.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Maintains financial accounts by processing customer adjustments.Recommends potential products or services to management by collecting customer information and analyzing customer needs.Prepares product or service reports by collecting and analyzing customer information.Contributes to team effort by accomplishing related results as needed.

Qualifications

  • Customer Service
  • Product Knowledge 
  • Quality Focus
  • Problem Solving
  • Market Knowledge
  • Documentation Skills
  • Phone Skills
  • Resolving Conflict
  • Analyzing Information 
  • Multi-tasking

Additional Information

All your information will be kept confidential according to EEO guidelines.

Original job Customer Service Representative posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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About the Company

Weisel, Xides

Established in 1957, the Pittsburgh, Pennsylvania law firm of Weisel, Xides & Foerster represents individuals, businesses, lenders, and municipalities in wide range of practice areas. We are dedicated to serving the personal and professional needs of clients statewide.

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