Customer Service Representative

CUSTOMER SERVICE REPRESENTATIVE (CSR)

Basic Function

Responsible for maintaining administrative organization, customer files, and processing customer transactions. Major emphasis on instore sales, telephone sales, direct marketing, new customer growth and renewal payment processing in the store. Plays key role in the upkeep of the showroom floor as per the first up system.

Reporting

Reports directly to the General Manager (or Sales Manager with GM direction)

Primary Responsibilities

• The Acquisition and Maintenance of Customers


• Accept and process current customer payments


• Process Order Forms and references


• Input customer information into the store computer for new lease agreements


• Update customer information and account status in the store’s computer system


• Answer incoming telephone calls and route them to appropriate personas per the first up system


• File and maintain customer folders and records


• Assist customers on the showroom floor


• Direct customer opportunities immediately to the Sales Manageras it relates to sales and service


• Maintain the appearance and organization of the customer transaction counter


• Assist in the maintenance of the showroom through cleaning, organizing, merchandising, and pricing as per the first up system and as directed by management


• Maintain regular mailing campaign


• Other tasks as assigned by management

Position requires

• Excellent interpersonal skills are required for daily customer contact


• Professional appearance


• Computer operations ability


• Good communication skills


• Excellent organizational skills


• Excellent telephone etiquette


• Strong sales skills, showroom, and telephone


• High energy level


• Able to lift 50 lbs.


• Pre-employment


• Successful reference check and verification, drug screen, criminal background investigation and required