Customer Service Representative

The customer service representative position is a high performance, customer-focused team environment and is responsible for a number of customer-oriented tasks.

ESSENTIAL FUNCTIONS

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  Able to answer high volume customer phone calls, emails, and in-person requests.

  
  


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  Inform customers of unit prices, shipping dates, anticipated delays, and any additional information.

  
  


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  Enter data into the computer to determine total cost for the customer.

  
  


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  Answer incoming customer PO orders as soon as possible.

  
  


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  Communicate terms of sale to customers at time of quote or order.

  
  


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  Check inventory control and notify stock control departments on part items out of stock.

  
  


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  Able to work in a fast-paced environment.

  
  


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  Ability to multitask, prioritize, and manage time effectively.

  
  


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  Work with customers to resolve complaints and discrepancies.

  
  


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  Confer with purchasing, manufacturing, and warehouse personnel to expedite or trace missing or delayed shipments.

  
  


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  Process orders and provide product stock ETAs.

  
  


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  Process returns of merchandise from customers and coordinate with appropriate departments to issue credits and price adjustments.

  
  

SKILLS

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  Computer knowledge (email etiquette, PDF, website navigation).

  
  


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  Bi-lingual – English / Spanish (optional).

  
  


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  Strong communication skills (verbal and written), detail-oriented.

  
  

WORK SCHEDULE

• Monday - Friday


• 8:00am - 5:00pm

PAY RATE

• $20/HR

REPORTING RELATIONSHIP

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  Parts Supervisor

  
  

SUBORDINATE STAFF

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  None