Customer Service Representative

Job Summary:

We are seeking a detail-oriented and personable Customer Service Rep to join our team at Seidel Hyundai in Reading, PA. In this role, you will be the first point of contact for our clients, managing appointment scheduling and ensuring a smooth and efficient customer experience. Your organizational skills and friendly demeanor will help maintain the high standard of service our customers expect.

Responsibilities

• Manage and coordinate appointment scheduling for service and sales departments.


• Answer incoming calls and respond to customer inquiries promptly and professionally.


• Maintain accurate records of appointments and customer information in the system.


• Follow up with customers to confirm appointments and provide any necessary information.


• Collaborate with service advisors and sales staff to optimize daily schedules.


• Address customer concerns and escalate issues when necessary to ensure satisfaction.

Requirements

• Excellent communication and interpersonal skills.


• Strong organizational abilities and attention to detail.


• Proficiency with scheduling software and Microsoft Office Suite.


• Ability to multitask and handle a fast-paced work environment.


• Previous experience in customer service or appointment coordination preferred.


• Reliable and punctual with a positive attitude.

Benefits

• Competitive compensation package.


• Opportunities for growth and professional development.


• Supportive and friendly work environment.


• Employee discounts and perks.

About the Company

Seidel Hyundai is a trusted name in the Reading, PA community, committed to providing exceptional automotive products and services. We pride ourselves on delivering outstanding customer experiences and maintaining a team of dedicated professionals. Join us and be part of a company that values quality, integrity, and customer satisfaction.

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