Customer Service Specialist
At Castle Automotive Group, we prioritize people - both our customers and our team. This position is ideal for someone who enjoys building connections, solving problems, and creating great experiences, without a traditional sales-focused environment.
This offers hands-on experience where you'll work closely with our department managers. In this position, you'll develop communication, organizational, and customer service skills while gaining insight into dealership operations.
What You’ll Do
Respond to customer inquiries via phone, text, email, and online platforms
Provide friendly, helpful information and guidance
Assist customers with scheduling appointments and next steps
Follow up to ensure a smooth and stress-free experience
Keep accurate records of customer interactions
Represent Castle Automotive Group with professionalism and care
Support dealership staff with other tasks as needed
What We’re Looking For
Strong verbal and written communication skills with a warm demeanor
A genuine passion for helping people with positive attitude
Previous customer service experience is helpful, but not required
Eagerness to learn and be trained in dealership processes
Ability to multi-task and thrive in a fast-paced team environment
Driven and goal-oriented personality to reach your full potential
Compensation & Benefits
Competitive base pay + generous performance-based bonuses - up to $40k - $50 annually
Opportunities for growth within Castle Automotive Group dealerships
Positive, team-driven work environment
401(K) with employer match
Major Medical & Dental (50% employee paid premium) & Vision
Voluntary Benefits (Accident, Critical Illness, Disability, and more)
Paid Time Off accrued from date of hire
Employee vehicle purchase discounts
Pay $16.00-$18.00/hour
Join Castle Automotive Group, a trusted network of automotive dealerships dedicated to providing a seamless and welcoming experience for every customer. We’re looking for a Customer Service Specialist who enjoys helping people, communicating clearly, and making every interaction a positive one.
If you’re looking for a role where you can make an impact while growing your career, we’d love to meet you.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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