Customer Service Representative

The primary responsibility of this position will be to handle processing of new lines, renewals and endorsements for all Custom Solutions products including Workers Compensation, Custom policies and Group Personal Excess. The Customer Service Representative will partner with our Premier and Custom Solutions Underwriters to provide accurate policies and certificates, incorporate compliance practices, resolve premium discrepancies, and prepare accounts for renewal.  

Competencies:

• Proven superior customer service skills
• Accuracy – ability to process requests with minimal errors
• Excellent written and oral communication skills
• Excellent time management skills
• Self-motivated team player that enjoys working in a fast paced environment. The individual must be able to work independently while supporting the department’s team goals
• Demonstrated strong business acumen and understanding of PRS Business goals
• Ability to manage multiple priorities and be results oriented
• Excellent analytical and problem solving skills
• Accepts accountability and demonstrates good business judgment
• Strong PC skills including proficiency in Word and Excel

Education and Experience:

• College degree preferred or relevant experience
• Strong Masterpiece knowledge/background experience preferred and/or Personal Lines Insurance knowledge
• Knowledge of Chubb PRS systems a plus 
• Knowledge of the PLS system a plus
• Knowledge of Commercial processing systems including CUW, WIP, E-premium, Customarq, and APEX a plus but not required

The pay range for the role is $33,000 to $57,000 The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program.  Chubb offers a comprehensive benefits package, more details on which can be found on our careers website.  The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.