Sergeants Electric - Customer Service Representative (CSR)

Office address: 1075 Innovation Ave, North Port, FL 34289

At Sergeants Electric, our Customer Service Representatives are the first point of contact for our customers, and they play a key role in creating the exceptional experience that keeps customers coming back.

We're looking for a friendly, organized, and customer-focused CSR who thrives in a fast-paced environment and enjoys helping people solve problems.

If you're someone who can confidently manage a busy phone line, stay calm under pressure, and deliver outstanding customer service while keeping schedules organized and running smoothly, we'd love to hear from you.

Pay & Schedule

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  $17–$22 per hour (based on experience)

  
  


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  Full-Time Position

  
  


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  In Office Position 

  
  


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  Schedule: Tuesday- Saturday| 7:30 AM – 4:30 PM

  
  


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  Rotating Weekends, On-Call Schedule Required

  
  

What You’ll Do

• Answer inbound customer calls professionally and efficiently


• Make outbound to customers on follow up recommendations or schedule annual maintenance


• Schedule and dispatch service appointments


• Communicate clearly with customers and technicians


• Handle emergency and priority scheduling situations


• Follow up with customers regarding appointments and service


• Maintain accurate customer information and notes


• Support the team in delivering an exceptional customer experience


• Help maximize schedule efficiency and booking opportunities

What We’re Looking For

• Experience in home services or Service Titan or House Call Pro is a plus, but not required


• Previous CSR, call center, trades dispatching, preferred


• Strong communication and phone skills


• Ability to multitask in a fast-paced environment


• Positive attitude and team mentality


• Strong organizational and computer skills


• Professional and dependable


• Ability to remain calm and solution-focused during busy periods

Why People Love Working Here

• We are a growing company with consistent demand and long-term opportunity.


• Strong Team Environment


• We work together, support each other, and value every role in the company.


• Organized Operations


• Our office and field teams are structured to help everyone succeed.


• Growth Opportunities


• We believe in promoting from within and helping our employees grow professionally.


• Great Company Culture


• Coffee, team events, celebrations, and a workplace where people actually enjoy coming to work.

If you’re looking for an opportunity to grow your customer service career with a company that values its people and promotes from within, we’d love to meet with you.

#FLTRADES