Customer Service Representative

Join National Dentex - a leading healthcare organization specializing in the dental industry! We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 50 labs throughout the country. We are seeking to fill a number of key positions within our organization including this Customer Service Representative opportunity at NDX Lord's Dental Studio in De Pere, WI. 

The regular hours for this position are from 8:00 AM to 5:00 PM, Monday through Friday, and subject to change from time to time. 

This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement!  

Primary Responsibilities and Essential Functions of the Position:

• Answer phones in a timely manner


• Process outgoing calls in a timely manner


• Troubleshoot basic technical issues, including making calls to doctors on time, shade, poor impressions and missing items or information


• Build solid relationships with staff members in customer offices, including participation in local, regional and state dental staff organizations


• Analyze remakes by customer and ensure any issues are resolved


• Perform cross-selling and sales calls


• Magic Touch: delete doctors, update accounts, enter doctor preferences to maintain an accurate database


• Schedule pickups when necessary and check case tracking for individual offices


• Submit new doctors to LMS


• Manage and set up new accounts


• Customer retention


• All other duties as assigned

Skills and Abilities Required:

• Must be able to read, write, speak and understand English


• Must have computer skills including typing and familiarity with Microsoft Office products


• Verbally communicate via telephone-maintaining a positive demeanor


• Verbally communicate with all levels of staff-maintaining a positive demeanor


• Takes initiative


• Listening Skills


• Attention to detail and accuracy

Minimum Education and Experience Required:

• Required: High school diploma or equivalent


• Preferred: Minimum 3 years of experience in a dental environment / customer service experience

Hazardous Materials or Equipment Used:

• General office equipment

Physical Requirements:

• Perform tasks at multiple workstations-standing and sitting for extended periods of time


• Push, pull, lift, and/or carry up to 25 pounds 


• Read and interpret prescriptions and other required documentation


• Ability to effectively communicate technical information


• Vision capabilities:  depth perception, attention to detail, and/or color