Customer Service Representative

Job Description:

PRIMARY FUNCTION:

The primary function of a Customer Service Rep is to manage ongoing relationships with customers within a designated area by accepting freight, resolving issues, and maintaining customer requirements.

DUTIES AND RESPONSIBILITIES:

• Develop and maintain relationships with customers

• Obtain and upkeep driver and company productivity goals are being met

• Review a list on incoming trucks while speaking directly with customers to take load information and book freight on all available trucks

• Ability to maintain assigned territory of customers

• Maintain and log pre-booked freight that cannot be immediately assigned

• Contact new and existing customers to solicit additional freight, as necessary to load trucks within the designated area

• Research and resolve customer inquiries and problem

• Effectively communicate with customers, sales, fleet managers, and other internal personnel

• Participate in total quality management and process improvement teams

• Utilize web-based technology to gather and track operation data

• Enter customer data and shipping instructions into a computer database

MINIMUM QUALIFICATIONS/EXPERIENCE:

• Four-year degree, preferably in Transportation and Logistics and/or relevant experience

• Fluent in keyboard proficiency and 10-key

• Ability to plan, organize, be attentive to detail and possess a strong problem-solving skill

• Strong customer solicitation skills

• Excellent interpersonal skills

• Ability to function in a fast-paced work environment and tolerate stress

• Ability to write routine reports and correspondence

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT:

• Must be able to sit and use a telephone and computer simultaneously for extended periods of time

• Must be able to speak and hear clearly in a high volume telephone environment

TMC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.