We are seeking a Customer Service Representative to join our team in Delhi, OH. In this role, you will work closely with customers, outside sales associates and manufacturers/suppliers. You’ll be supporting the sales process and providing outstanding customer service for Filtration products. You’ll respond to inquiries by accurately and efficiently processing requests from both customers and the sales team.
• Prepare accurate customer quotations, including pricing, discounts and shipping charges in accordance with company guidelines
• Enter customer orders in company ERP system with a high level of accuracy
• Monitor and expedite customer orders to help meet required and promised delivery dates
• Follow-up on quotes and make outbound calls to support sales growth and customer relationships
• Identify areas to up-sell and cross-sell products and solutions based on customer needs
• Attend meeting or educational activities to stay up to date on the latest developments with the products
• and more
• 3+ years of customer service or inside sales experience in filtration, industrial distribution or a related industry
• Proficient with Microsoft office, as well as email and other business software, with Trend ERP experience a plus
• Clear and concise verbal and written communication skills
• Ability to work effectively both independently and as part of a team
• Strong organizational skills with the ability to multi-task and prioritize in a fast-paced environment
• Excellent time management skills
• Sound judgement and decision-making skills
Equal Opportunity Employer, including disability and protected veteran status. If you are an individual with a disability and require an accommodation to complete the application process, please contact [email protected] to request reasonable accommodation. Only requests for accommodation in the application process will be returned from this email address. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí). Sun-Source | Privacy Policy
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