Customer Service Representative I

Shift: Day 

Hours: M-F 8-430 

Weekends: no 

Holidays: no

Responds to patient/customer inquiries via phone and email in a timely and professional manner.

Determines the best method for problem resolution of basic issues, meeting patient/customer needs and organizational guidelines.

Collaborates with other departments for issue resolutions as necessary.

Accurately gathers and documents patient/customer information and interactions for database recording and scheduling.

Processes orders, exchanges, and other service requests.

Maintains professionalism and a positive attitude in all patient/customer interactions. 

Attention to detail

Team focused

Self-starter, coachable

Ability to adjust to changing priorities