Customer Service Representative II

Overhead Door Corporation has three operational divisions – Access Systems Division (Overhead Door, Wayne Dalton, and TODCO plus our services arm, Creative Door and Wayne Dalton Sales & Service), The Genie®Company, and Horton Pedestrian Systems (Horton Automatics, Flex by Horton, Won-Door plus our services arm of Door Services) – all heralded as industry leaders.

Responsibilities:

• The CSR supports the service and installation departments.


• Answers telephone and direct calls to appropriate department. 


• Processing incoming and outgoing parts. 


• Enters alphabetic, numeric or symbolic data from source documents into computer following format displayed on screen. 


• Compare data entered with source documents to detect errors. 


• Processes purchase orders. 


• Take orders for residential install/service customers. 


• Assist in scheduling and dispatching. 


• Provides backup support for office staff.

Skills/Education:

• High School Diploma or GED. 


• One to three years related experience or training; or equivalent combination of education and experience. 


• Mathematical, Reasoning, and Language skills are required. 


• Proficiency in Microsoft Office including Word and Excel.