Customer Service Reps

Responsibilities:

• Represents the company through telephone contact by answering calls, assisting customers with warranty issues and helping retailers to improve delivery service


• Perform a variety of administrative tasks as needed


• Provides customers and coworkers with a remarkable experience


• Demonstrate a good work ethic based on principles of honesty and integrity


• Maintain office files are accurate


• Performs various other job duties as assigned and needed

Qualifications:

• 1 - 2 years’ experience in customer service


• High School Diploma or equivalent


• Ability to multi-task in a fast paced environment


• Ability to prioritize tasks and self-management


• Effective planning and organization skills


• Experience with MS Word, MS Excel, computer knowledge


• Excellent listening skills and be able to offer solutions to unique situations


• Attention to detail and self-management


• Consistently provide excellence in Customer Service


• Strong communication skills, patience and phone skills


• Empathetic outlook and the ability to work on a team


• Maintain a good attendance record