Customer Service // Service Advisor

We are seeking a friendly, professional, and dependable Counter Sales Representative / Service Advisor to join a busy automotive repair shop. This person will be the first point of contact for customers and will play an important role in providing a positive customer experience from the time they walk through the door.

Responsibilities

• Greet customers and determine the reason for their visit
  
  


• Listen to customers and gather information about their vehicle concerns or service needs
  
  


• Create and write up service tickets/work orders
  
  


• Prepare and explain estimates to customers
  
  


• Communicate repair and service information clearly and professionally
  
  


• Enter and maintain customer and vehicle information in the computer system
  
  


• Answer phones and assist with customer questions
  
  


• Communicate with technicians regarding customer needs and repair status
  
  


• Keep customers updated throughout the service process
  
  


• Provide professional and friendly customer service
  
  

Requirements