Customer Service Specialist

Astura’s Customer Service Specialist will serve as the main line of communication between the sales force and the internal operations team. This position manages the complete lifecycle of the sales process from “onboarding” and approval to the process of sales transactions. This is a fast-paced environment where strong attention to detail is key and one must have the ability to multi-task several events at the same time and work with several departments such as shipping, purchasing, and operations. This is a team environment with a drive to meet daily deadlines.

Astura Medical is quality driven, surgeon-inspired, and innovative medical device company. We have a robust distribution channel combined with passion and innovation to drive our teams to achieve great success with developing medical devices and entering them into the spinal implant marketplace. We're centrally located in Irving, TX, and we offer a collaborative work environment with casual dress and work-life balance. This position reports to the office daily and we do not have remote or hybrid opportunities at this time.  

JOB RESPONSIBILITIES

• Schedule Monday through Friday 10:00 AM - 7:00 PM
• Administration of the distributor and sales onboarding process, including the preparation and distribution of various approval and legal documents
• Processing and communication of sales orders and inventory requests
• Management of outstanding purchase orders
• Processing requests for product, literature, shipping label, tracking, and other data
• Coordinating the transfer and delivery of inventory
• Handling returns and field inventory discrepancies
• Collaboration with internal departments such as Materials to ensure systems data is correct
• Available to work overtime when needed

 QUALIFICATIONS

• Creative thinker and problem solver
• Motivated self-starter
• Detail-oriented
• Able to work in a high-paced environment
• Expert-level computer and software skills
• Advanced experience with Microsoft Office products including Outlook and Excel
• Experience with ERP Software; SAP experience is a plus
• Excellent verbal and written communication skills
• Excellent organizational skills
• Experience in Orthopedic Spine is preferred but not required

Education:

• Minimum of 3 years of experience in all listed above
• Some  college is preferred, or equivalent experience

Notice of AI Use in Job Application Review

As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.