Customer Service Technician- Medical Equipment

Essential Job Duties and Responsibilities

• Deliver,
  set up, and maintain medical equipment with a patient‑first mindset,
  ensuring each interaction reflects compassion, respect, and attentiveness.
  
• Provide
  supportive, easy‑to‑understand education to patients and caregivers on
  equipment use, safety, and maintenance—empowering them to feel confident
  and secure in their care.
  
• Offer
  kind, patient‑centered customer service over the phone and in person,
  helping individuals navigate questions, concerns, and equipment needs with
  reassurance.
  
• Complete
  all delivery forms, documentation, and patient instructions accurately to
  support continuity of care and safe equipment use.
  
• Maintain
  a clean, safe, and organized company vehicle to ensure reliable service
  for patients.
  
• Coordinate
  insurance verification with care and accuracy, helping patients understand
  coverage and reducing stress during the intake process.
  
• Manage
  intake responsibilities—including answering calls, receiving referrals,
  collecting patient information, and preparing charts—with empathy and
  professionalism.
  
• Observe
  and communicate additional patient needs, advocating for their comfort,
  safety, and wellbeing.
  
• Prepare
  accurate files, tickets, and documentation for billing, routing, and daily
  operations to support seamless patient care.
  
• Provide
  courteous, compassionate service to walk‑in patients and referral sources,
  ensuring every person feels valued and supported.
  
• Troubleshoot
  equipment concerns with patience and clarity, helping patients feel
  reassured and safe.
  
• Maintain
  up‑to‑date knowledge of medical equipment, supplies, and regulations to
  deliver high‑quality, reliable support.
  
• Participate
  in on‑call assignments as needed, offering calm, empathetic assistance
  during after‑hours needs.
  
• Work
  cooperatively with team members to coordinate deliveries and ensure
  timely, compassionate patient service.
  
• Perform
  additional duties as assigned to support patient health, comfort, and
  overall care experience.
  

Travel

• Travel
  via company/personal vehicle required to patient’s homes for set-ups and
  reoccurring delivery
  
• Use of
  a personal vehicle may be required for deliveries, all miles driven for
  company purposes will be eligible mileage reimbursement
  

Requirements

Qualifications:

Required Education and/or Experience

• High
  school diploma or GED equivalent, required
  
• Valid
  driver’s license in state of residence with a clean driving record
  

Preferred Education and/or Experience

• Experience
  with medical equipment, preferred
  
• One
  year of related work experience, preferred
  
• Medical
  terminology, preferred
  

Employment is contingent upon successfully completing a
background check, drug screening, compliance onboarding, and credentialing
requirements, as well as maintaining a valid driver’s license with a clean
driving record when applicable to the position.

Benefits

Benefits

• Generous
  paid time off and paid holidays
  
• Bonus
  and incentive opportunities 
  
• Fixed
  and variable car reimbursement for Area Managers and Account Executives
  
• Car,
  mileage, and telephone reimbursement (as applicable)
  
• Employee
  discount and recognition programs
  
• Employee
  Assistance Program (EAP)
  
• 401(k),
  HSA, and FSA/Dependent Care FSA
  
• Medical,
  prescription, dental, and vision coverage
  
• Life
  insurance, disability, accidental death, identity protection, and legal
  services