CUSTOMER SERVICE TIER I (TULSA)- Non Safety Sensitive

PAY: $15.69-$19.02

HOURS: 10:00AM-7:00PM, Wednesday/Sunday off

GENERAL STATEMENT OF DUTIES: Primarily responsible for providing effective customer service to all customers by utilizing excellent, in-depth knowledge of company products. Maintain a friendly and professional environment by greeting and acknowledging every customer and co-worker that approaches. Needs to be able to work in a fast-paced environment and have good communication skills. Perform any other duties as directed by management.

EXAMPLES OF WORK PERFORMED:

• Provide timely and accurate information to customers' requests and concerns.


• Assist customers, sales, and delivery drivers with purchases.


• Inbound calls and face-to-face interaction with customers regarding warranties and returns.


• Orders all parts for missing hardware, legs, finials, upholstery/leather replacement panels.


• Flows up with factory on outstanding service orders to update status.


• Works non-sellable report to eliminate items waiting on parts. 


• Partners with sales associates to meet and exceed customer service expectations.


• Ability to organize and manage multiple priorities; maintain the office appearance by keeping everything neat and clean; file the daily invoices.


• Any other duties as directed by management.

 PERKS OF THE JOB

• Health, Dental & Vision


• 401K matching,


• Life Insurance,


• HSA,


• FSA,


• Accident, Critical Illness, and Hospital Indemnity coverage,


• Short- and Long-Term Disability and Employee Assistance Program


• Employee discount

EMPLOYMENT STANDARDS: Ability to repetitively use arms, hands and fingers; ability to communicate effectively with team members; positive attitude when working with customers; customer service experience preferred; knowledge of employment and merchandise handling procedures.

PHYSICAL ACTIVITY REQUIREMENTS: To successfully perform the essential functions of the job, an employee must be able to perform the following: Stooping, kneeling, crouching, reaching, standing, walking, pulling, talking, hearing/listening and repetitive motion.

Heavy Work: Lifting up to 20 lbs. occasionally.

Work Environment: Indoor climate-controlled environment.

Mathis Home promotes and maintains a drug-free work environment. Mathis Home is an Equal Opportunity Employer.