Customer Service Warranty Rep II

Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.

Allied Air Enterprisesis a division of Lennox International.  We bring together the collective strengths of seven comfort brands – Armstrong Air, AirEase, Concord, Ducane, Allied, Allied Commercial and Magic-Pak to give distributors and dealers the ultimate source for heating and cooling solutions.  From compact residential applications to large commercial projects, Allied Aire Enterprises redefines ease-of-business through breadth of product, resources and competencies unparalleled in the market. 

WHAT YOU WILL BE DOING:

This warranty representative evaluates and processes warranty claims, and also supports dealers and homeowners by phone and e-mail. The person in this position will refer highly unusual situations to a higher authority for review and reconciliation.

Duties include, but are not limited to: 

• Provide customer service for questions related to warranty and product registration.
• Provide technical support for online tools to track warranty claims and product registration.
• Review warranty claims.
• Resolve most non-standard warranty items independently.

WHAT WE ARE LOOKING FOR:

• Requires a high school diploma or an equivalent combination of education and experience.
• Requires at least 2 years related experience.
• Excellent written and verbal communication skills.
• Requires a working knowledge of products and parts.
• Must have developing knowledge of warranty review processes.
• Ability to navigate SAP and other relevant applications.

WHAT WE OFFER: 

Compensation:

This is a salaried exempt role. The salary range for this role and market is between $46,000 - $59,850 annually.  Factors that may affect the starting salary include geography/market and the individual’s tenure, performance, skills, education, experience, and other qualifications of the successful candidate.

Employees in this role are also eligible for annual bonus in accordance with the terms of the Company’s applicable plan.  Employees in this role are not eligible for overtime.

Benefits:

Subject to applicable eligibility requirements, the following benefits are offered for this role: tuition reimbursement; medical, dental, and vision insurance; prescription drug coverage; 401(k) retirement plan; short-term disability insurance; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life and long-term disability insurance.

Depending on date of hire, and subject to applicable eligibility requirements, new employees in this role also receive up to: 12 days paid time off, 2 paid well-being days, 1 paid volunteer day, 10 paid holidays, and 3 floating holidays per year.

Our Culture:
At Lennox, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization.  They define our culture – which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team member’s contributions. As an equal opportunity employer, we are committed to recruit, develop, and retain talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox, you’ll take pride in our brands, knowing you are part of something special. Come, stay, and grow with us!

Disclaimers:

The compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time, with or without notice, subject to applicable law.