Customer Service/Order Entry

Description

Riverside Technologies, Inc. is currently seeking a full-time Customer Service Representative/Order Entry person to join our team.

Job Summary:

The primary responsibilities of the Customer Service Representative/Order Entry individual are to maintain detailed records of order activities and support customer accounts. 

What You’ll Be Doing:

• Updating records/data entry and creating new records with excellent accuracy
• Reviewing data for deficiencies or errors, correcting any incompatibilities, and checking output
• Maintaining detailed records of order activity 
• Communicating with suppliers, vendors, and distributors regarding product shipment and order status 
• Resolving customer requests for assistance via phone and email; addressing issues and coordinating with internal departments to appropriately respond
• Placing purchase orders and credit card orders in a timely manner to fulfill sales orders secured by the sales staff
• Verifying accuracy and completeness of customer purchase orders
• Communicating and coordinating with Account Managers to make corrections and updates to all supporting documentation to complete purchase transactions
• Verifying stock of products ordered; communicating back ordered, end-of-life, or discontinued status of products to Account Managers and/or customers
• Registering warranties
• Performing other related duties as assigned

Requirements

What You’ll Need:

• High school diploma or equivalent required
• Relevant work experience in a customer service role
• Excellent customer service skills that exceed customers’ expectations
• Ability to meet departmental quality and quantity metrics
• Proficiency in MS Office (Word, Excel)
• Precise data entry and typing skills
• Regular, reliable attendance
• Great attention to detail
• Strong written, oral, and verbal communication skills
• Great organizational, planning, and time-management skills
• Ability to work both independently and as part of a team
• Ability to adhere to all company policies and procedures, including, but not limited to, dress code and professionalism
• Must be able to pass drug screening and background check

What You Can Look Forward to:

We offer a competitive salary and benefits package, including 401(k) with match, medical, dental, vision, paid holidays, and a generous PTO plan.

• PASSION: A passionate work environment—we are passionate about finding unique, creative solutions to our customers’ challenges.
• CREATIVITY: A creative environment with creative people—we enjoy finding creative solutions to different challenges.
• TEAMWORK: A team-centric environment—we thrive on working with others to reach a common goal.