Customer Services Specialist

Customer Service Specialist *UNION POSITION*

Job Schedule: PRN (ONLY AS NEEDED)

Wage: $17.34 - $24.06/per hour

Your experience matters at Lourdes Health

At Lourdes Health, we are committed to empowering and supporting a diverse and determined workforce who can drive quality, scalability, and significant impact across our hospitals and communities. In your role, you’ll support those that are in our facilities who are interfacing and providing care to our patients and community members. We believe that our collective efforts will shape a healthier future for the communities we serve.

How you'll contribute:

This position is responsible for a multitude of activities in a busy clinic office setting including, but not limited to, reception, scheduling, phone calls, referrals, and registration. The critical attribute required of this position is exceptional interpersonal customer services consisting of an outgoing positive attitude, warm friendly joyful demeanor, and the utmost care and reverence for our guests; patients, families, customers, and colleagues. A critical attribute required of this position is exceptional interpersonal customer services consisting of an outgoing positive attitude, warm friendly joyful demeanor, and the utmost care and respect for our guests, patients, families, customers and colleagues

• Register daily patients/clients.
• Schedule patient appointments.
• Perform medical records functions.
• Process daily referrals.
• Provide exceptional customer service for guests; patients, families, customers, and colleagues.
• Exhibit organizational and time management skills.
• Maintain current knowledge of the needs, functions and operations of office equipment and other systems.
• Demonstrate willingness to cover for other staff when necessary.
• Willingly perform other related duties as assigned or requested
   

What we're looking for:

• High School education and/or training preferred
• Two (2) years Hospital or Clinic experience preferred.

Why join us:

• We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:
• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.

EEOC Statement

“Lourdes Health is an Equal Opportunity Employer. Lourdes Health is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.”