Customer Solutions Analyst

Company : Perfetti Van Melle

Job Description - Customer Solutions Analyst

OVERVIEW

Perfetti Van Melle - one of the world's largest manufacturers and distributors of confectionery and chewing gum with global brands that are being enjoyed in more than 150 countries worldwide - is seeking for a passionate and enthusiastic Customer Solutions Analyst to join our Supply Chain Team.

WHAT YOU WILL DO

The Customer Solutions Analyst will be required to lead and enhance partnerships within the customer base and improve Customer Service Metrics for both the US and Canadian businesses within PVM. Additional responsibilities include:

Understand and manage assigned customer base’s order process

Manage the customer’s needs and develop relationships with key contacts to deliver superior service

Develop processes and methods to collect and maintain large data sets. Ability to analyze data, identify problem areas and recommend  solutions to drive better results

Develop and maintain strong scorecards that reflect PVMs performance against customer requirements.

Proactively communicate with the organization to manage unforeseen issues, and/or to capitalize on opportunities to better serve our customers and grow our business.

Ability to participate in projects as needed

WHAT WE NEED FROM YOU

1+ year’s prior experience in a Customer facing role

Bachelor’s degree with internship experience

MS Office Application experience is required

SAP experience preferred

Continuous improvement background preferred

Openness to develop into other functions and geographies within the business

Strong leadership skills.

Experience in customer facing organizations preferred

A solid understanding of customer service processes in the FMCG Retail and Wholesale space preferred

Exceptional communication skills. Communicate daily with all internal and external business partners to resolve issues and provide needed reports and/or information

Ability to enhance partnerships with customers so as to enable business growth

Good business and financial acumen preferred.

Strong problem-solving and analytic skills.

Development and analysis of process/business scorecards to leverage data and KPIs to drive business improvements.

Strong written and verbal communication skills across all levels of the organization. Must display the ability to present complex data in simple, cohesive form to allow for effective decision making.

Excellent attention to detail

Ability to quickly establish credibility and navigate across matrix organization while engaging others to ensure the most effective solutions are implemented.

Capacity to build relationships internally and externally.

Strong ability to move between tactical and strategic aspects of business.

Confidence and success in problem resolution, resourcefulness and the ability to adjust to changes.

Ability to travel up to 10% of the time to interact with key customers.

WHAT WE OFFER

At Perfetti Van Melle, we are committed to fostering a diverse, equitable, and inclusive workplace, where all individuals, regardless of background or identity, are valued, respected, and empowered to contribute their unique perspectives to the sweet success of our candy-loving community. Additionally, we have a core value of  Care For Our People  and we are proud to offer benefit programs that support our team members' goals and well-being including:

PTO package including vacation, wellness, and pay it forward time off

13 paid holidays

401k with Company Match up to 8%, ranking in the top 1% of the country

Annual Bonus potential and merit-based increases

Comprehensive Health Insurance

Annual well-being subsidy

20 weeks Maternity & 12 weeks Paternity leave options

Sam's Club or Costco annual membership reimbursement

Tuition-Free College Program or Free Continued Education (BA, Masters, Etc.)

Modest monthly candy allotments (Airheads, Airheads Xtremes, and Mentos)

2021, 2022, 2023, 2024 AND 2025 NKY Magazine Best Workplace in Northern Kentucky

Join the Sweet Life by applying today! 

Perfetti Van Melle, USA is an equal opportunity/non-discrimination employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. 

Original job Customer Solutions Analyst posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.