Customer Strategist

Company : Pc Arena

Job Description - Customer Strategist

Custom Strategist

Location: Hybrid | Washington, DC or New York, NY

Clearance: Secret (Top Secret / SCI eligibility preferred)

Employment Type: Full-time, salaried, with full benefits

The Company & Mission:

The company builds software platforms used by mission-driven customers operating in high-stakes national security and critical operations environments. Their technology helps users turn complex data and workflows into actionable outcomes in real-world deployments. The organization partners closely with defense and government stakeholders to deliver capabilities that matter where failure is not an option.

What This Role is All About:

This is the company’s first customer-facing hire, sitting at the intersection of users, product, and engineering. You’ll work directly with mission users to deploy software, surface high-value use cases, and translate real-world needs into product direction. This role plays a meaningful part in shaping how the company works with customers and how the product evolves over time.

What You’ll Be Doing:

Serve as the primary point of contact for customers, owning deployments, trainings, feedback sessions, and ongoing support

Partner closely with engineers to translate customer needs into product features, improvements, and roadmap inputs

Act as the voice of the user, ensuring customer insights and mission realities are clearly reflected in product decisions

Identify and drive opportunities for account expansion through new use cases, features, and value creation

Build and maintain strong relationships with executive-level stakeholders across customer organizations

Support customer data analysis, key presentations, and mission-critical workflows

Help define and scale customer operations, including project planning, forecasting, and process development

Contribute as a core team member to company strategy, culture, and evolving operational needs

What You Bring:

Active Secret clearance; Top Secret / SCI eligibility strongly preferred

2–6 years of experience embedding with technical customers or operating within customer-facing technical workflows

Proven ability to work directly with demanding users in mission environments or other high-consequence industries

Strong product intuition and the ability to identify valuable use cases from real-world problems

Technical fluency and curiosity, with comfort learning new systems, data, and technologies

Bias for action and comfort operating in ambiguous, fast-moving environments

Familiarity with Department of Defense organizations, culture, and end-user needs

Willingness to travel up to ~50%, including domestic and occasional OCONUS travel

Bonus Points:

Prior experience in defense-tech, dual-use, or national security-focused startups

Background in data analysis, technical product management, or solutions engineering

Experience helping scale early customer success or operations functions

History of building long-term, trusted relationships with mission stakeholders

Benefits:

Competitive salary and meaningful equity upside

Comprehensive healthcare coverage

Unlimited PTO

401(k) plan

Home internet and cell phone reimbursement up to $150/month

Parental leave: four months for birthing parents, three months for non-birthing parents

$100/month wellness stipend

Quarterly in-person team meetups

WeWork membership

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Customer Strategist

Job Description - Customer Strategist

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