Customer Success Coordinator

Launch Your Career with Technical Response, Inc.

Are you a recent college graduate or early-career professional looking to build a career in business operations and customer success?

Technical Response, Inc. is seeking a motivated and detail-oriented Customer Success Coordinator to join our growing team. This entry-level position provides an excellent opportunity to develop hands-on experience supporting customers while learning purchasing, ERP systems, manufacturing operations, and business processes.

Working alongside experienced professional, you'll play an important role in delivering an outstanding customer experience while developing the skills and knowledge needed for long-term career growth within our organization.  

This is an entry-level position, and recent college graduates are encouraged to apply. 

If you enjoy solving problems, learning new systems, and working in a collaborative environment, we'd love to hear from you. 

Position Summary

 
The Customer Success Coordinator supports the daily activities of the Customer Success and Business Operations teams by helping ensure customer orders are processed accurately, operational information is maintained, and business processes run efficiently. This position is responsible for entering customer sales orders, creating vendor purchase orders, generating customer invoices, maintaining ERP data, and supporting documentation control activities.

Working closely with multiple departments the Customer Success Coordinator plays an important role in delivering excellent customer service while supporting the company's operational goals.

  Job Duties 

• Enter customer sales orders accurately and promptly into the ERP system. 
• Generate customer invoices and assist with the order fulfillment process. 
• Support the Customer Success team by maintaining accurate customer and order information. 
• Assist in providing timely information and support to internal teams regarding customer orders.
• Create vendor purchase orders and maintain supporting documentation. 
• Perform ERP data entry, updates, and record maintenance to ensure data accuracy. 
• Support documentation control activities, including organizing, updating, filing, and maintaining controlled documents. 
• Maintain organized digital and physical records to support operational efficiency and audit readiness. 
• Handle confidential documents in accordance with company policies. 
• Work collaboratively with other departments to ensure efficient business operations. 
• Comply with Good Manufacturing Practices (GMPs), quality standards, and company policies. 
• Assist the Customer Success Manager and Business Operations Manager with special projects and operational initiatives. 
• Contribute to special projects and continuous improvement initiatives as assigned.

Qualifications 

Education 

• Associate's or Bachelor's degree in Business Administration, Supply Chain Management, Operations Management, Communications, Marketing, or a related field preferred. 
• Equivalent education, relevant experience, or demonstrated ability will also be considered.

Skills & Qualifications 

This is an entry-level position, and comprehensive training will be provided. Recent college graduates are encouraged to apply.

Successful candidates will demonstrate:

• Strong organizational and time-management skills with the ability to manage multiple priorities. 
• Excellent attention to detail and accuracy. 
• Strong written and verbal communication skills. 
• A willingness to learn new software, business processes, and ERP systems. 
• Proficiency with Microsoft Office, including Excel, Outlook, PowerPoint, and Microsoft Teams. 
• The ability to work independently while collaborating effectively as part of a team. 
• Professionalism, initiative, and a positive customer-focused attitude. 

Preferred, but are not required:

• Experience with ERP software (NetSuite preferred). 
• Exposure to purchasing, order processing, manufacturing, or supply chain operations. 
• Previous internship, co-op, customer service, or administrative experience.

Position Type 

• Full-time 
• Non-exempt, hourly position 
• On-site position located in Knoxville, Tennessee 
• Standard business hours, Monday through Friday
• Supports the Customer Success and Business Operations departments 
• Reports to the Customer Success Manager

 Why Join Technical Response?

At Technical Response, Inc., we believe our people are our greatest asset. We are committed to developing talent, encouraging continuous learning, and promoting from within whenever possible. 

As a Customer Success Coordinator, you'll gain hands-on experience supporting customers while developing skills in business operations, purchasing, ERP systems, and cross-functional collaboration. You'll work alongside experienced professionals who are invested in your success and have the opportunity to build a rewarding long-term career with a growing company. 

We're looking for someone who is:

• Curious and eager to learn 
• Dependable and accountable 
• Detail-oriented and organized 
• Customer-focused 
• A collaborative team player 
• Adaptable in a fast-paced environment 
• Ready to grow with our company