Customer Success Specialist

Urgent Hiring: Customer Success Specialist at Mathnasium!

Are you seeking a dynamic work environment where you can truly make a difference in children's lives? Do you want to be part of a team that fosters a love for math? If you answered yes, then Mathnasium is the place for you!

At Mathnasium, we are dedicated to teaching children math so that they understand, master, and love it. As a highly skilled Customer Success Specialist, you will play a crucial role in building strong relationships with families, ensuring their satisfaction and engagement. Join us and enjoy perks like paid time off, health insurance, and a 401k plan while helping to change the world, one child at a time!

Key Responsibilities:

• Handle enrollment calls, schedule visits, conduct math assessments, and guide new families through the onboarding process.
• Ensure customer satisfaction for both parents and students through effective communication.
• Oversee daily operations, ensuring efficiency, and create personalized learning plans.
• Manage student curriculum and update progress in the center system.
• Provide coaching to instructional staff and help improve team performance.

Qualifications (Skills & Traits for Success):

• Minimum of 3 years of experience in customer success or account management.
• Passion for helping others and a genuine curiosity about people.
• Excellent communication and interpersonal skills.
• Organized, proactive, and detail-oriented.
• Bachelor's degree preferred.

Why Join Us?

• Be part of a fun and enthusiastic team dedicated to making math enjoyable.
• Develop your skills in customer relationship management and consultative sales.
• Enjoy a supportive work environment that values your growth and feedback.

Location: Mathnasium of Palo Alto-Menlo Park 515 El Camino Real suite 100, Menlo Park, CA 94025, USA

Don't miss this opportunity to make a positive impact! Apply now and join the Mathnasium family!

Work schedule

• 8 hour shift
• Day shift
• Weekend availability

Benefits

• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• 401(k) matching
• Employee discount