customer support

Hevo is a leading company in the accounting industry dedicated to providing exceptional customer experiences through innovative solutions and outstanding support. We are seeking a highly motivated Customer Support professional to join our dynamic team. In this role, you will be the frontline ambassador of hevo, responsible for addressing customer inquiries, resolving issues efficiently, and ensuring overall satisfaction with our accounting products and services. The ideal candidate will possess excellent communication skills, a strong understanding of accounting principles, and a passion for helping customers succeed. At hevo, we believe that our customers' success is our success, and you will play a crucial role in fostering long-lasting relationships through proactive support and personalized assistance. This opportunity is perfect for someone who thrives in a fast-paced environment, enjoys problem-solving, and is eager to grow within the accounting industry. Join us to be part of a collaborative team that values innovation, integrity, and continuous improvement while helping our customers navigate their accounting needs with confidence and ease.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Provide accurate information about hevo’s accounting products and services.
• Resolve customer issues and complaints efficiently and follow up to ensure satisfaction.
• Document all customer interactions and maintain detailed records of inquiries and resolutions.
• Collaborate with internal teams such as Sales, Product, and Engineering to address customer needs and feedback.
• Assist customers with onboarding, product setup, and troubleshooting.
• Identify opportunities to improve the customer experience and contribute ideas to enhance support processes.
• Stay updated on industry trends and product knowledge to provide insightful support.

• Proven experience in customer support, preferably within the accounting or financial services industry.
• Strong understanding of accounting terminology and practices.
• Excellent verbal and written communication skills.
• Ability to handle multiple customer inquiries simultaneously with professionalism and patience.
• Strong problem-solving skills and attention to detail.
• Experience using customer support software and CRM tools.
• Ability to work independently and as part of a team in a fast-paced environment.
• High level of empathy and commitment to customer satisfaction.