Customer Support Associate

We’re hiring a full-time Customer Support Associate to join our team in Kansas City. This role is ideal for someone who’s comfortable speaking with customers, handling day-to-day support tasks, and working in a busy but supportive environment.

You’ll be helping customers with general questions, resolving basic issues, processing information, and making sure people get a quick and professional response. Some days are fast-paced, especially during busy periods, so we’re looking for someone who can stay organised and communicate well under pressure.

Day-to-Day Responsibilities

• Responding to customer enquiries via phone, email, and chat
• Assisting customers with orders, account questions, and general support
• Updating customer records and internal systems accurately
• Escalating more complex issues to the relevant department
• Working closely with the wider team to keep operations running smoothly
• Handling admin tasks related to customer accounts and support requests
• Maintaining a professional and friendly approach with customers at all times

What We’re Looking For

• Good communication skills and a professional attitude
• Comfortable speaking with customers and handling enquiries
• Basic computer skills and confidence using multiple systems
• Someone reliable, organised, and able to multitask
• Previous customer service, call centre, retail, or hospitality experience is helpful, but not required
• Ability to work well both independently and as part of a team

What’s Offered

• Full-time hours
• On-site role based in Kansas City
• Training provided
• Supportive team environment
• Opportunities for progression as the company grows

This is a good opportunity for someone looking to build experience in customer support with a company that values reliability, communication, and teamwork.