Customer Support Coordinator

Brook + Whittle, one of the fastest-growing, sustainable, printing solutions companies, is currently seeking a full-time Customer Support Coordinator. The position will be responsible for providing administrative support to ensure efficient operation of the office, supporting managers and employees through a variety of tasks related to organization, workflow and communication. 

This is a unique opportunity for a self-motivated candidate who is eager to learn and contribute to a high performing team. The individual must possess the ability to effectively communicate and organize tasks, delivering with high quality, in a timely manner.

Ideal candidates will be initiative-taking, detail-orientated, customer satisfaction driven and rely on experience and judgement to plan and accomplish goals.  

Primary Duties and Responsibilities

• Positive and proactive approach with teammates and other key departments to achieve the goals and vision of Brook + Whittle
• Provide support to key customers and the Customer Support team
• Contribute to team effort by accomplishing related goals and results as needed
• Provide information by facilitating questions and answering requests as needed
• Assist with order fulfillment requests from operations, supply chain, and quality teams to support
• established workflow processes
• Process repeat order requests and inventory release order requests during peak times
• Update key order information into internal systems and customer portals.
• Monitoring shipments/delays that need follow-up (daily)
• Assisting with internal and customer-facing reports (weekly or as needed)
• Hands-on experience with systems such as SAP, Salesforce, LabelTraxx, and similar platforms
• Ability to manage and navigate complex data structures, including order processing, inventory
• management, customer records, and production workflows 

Qualifications

• Reading, writing, speaking, and understanding English is required
• Competency in Microsoft Office Suite
• Experience in reception and or filing

Competencies

•  Strong verbal and written communication skills
• Detail oriented and deadline focused with excellent planning and organizational skills
• Critical thinking and problem-solving aptitude
• Ability to work independently 

Physical Demands

• Position routinely uses standard office equipment such as computers, phones, photocopiers and
• filing techniques to maintain storage for all documentation needs.
•  Position is fast paced, partly a sedentary role. Individuals may need to sit or stand for extended
• periods of time.
• Generous amounts of time spent on the production floor requiring safety shoes and glasses.

Work Hours

• 8:00am – 4:30pm