Customer Support Representative

Our Mission: To provide services and solutions with the highest degree of Accountability, Performance, and Results, delivering sustainable value, expedience, and effectiveness in meeting the needs of our clients, candidates, employees and stakeholders.

The Customer Service Representative in Tualatin will be responsible for responding accurately and promptly to customer inquiries and requests, following priorities set by the customer service manager. Primary functions include order entry and follow-up, response to customer inquiries, providing customer order status, and working with cross-functional teams to satisfy customer requirements.

A. Order entry and support functions involving pre and post order management issues. Provide timely responses to internal and external customers, including customer inquiries, price and delivery requests, advance warning of shipping delays, shipment confirmation, order reschedules and return authorizations

B. Interface with customers, sales representatives and other plants on product delivery and order management issues.

C. Ensure that each customer receives outstanding customer service by providing fast and accurate responses, maintaining solid product knowledge and all other aspects of customer service

D. Establish and Maintain strong customer relationships

E. Demonstrate a competency level of product, production process and capabilities as well as the SAP order management system.

F. Implement the administration of ISO and TS16949 procedures in a consistent fashion.

G. Responsible for processing and coordination of orders from receipt to shipment to invoicing.

H. Foster and maintain a positive customer centric environment.

Position Criteria:

• Effectively present information and respond to questions from groups of managers, clients, and customers via phone, email, and in person.
• Interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Multitask and handle various responsibilities at a given time under stressful situations
• Possess confidence and a positive assertive attitude

Basic Qualifications:

• The minimum requirements for this position is five years of experience in customer satisfaction within the manufacturing industry.
• Excellent interpersonal skills
• Must possess strong written and verbal communication skills
• Strong computer skills with Excel, Word, PowerPoint, Outlook, and the Internet

Preferred Qualifications:

• College Degree in Business related field (Business, Marketing, Accounting, Computer Science),
• SAP system knowledge/experience
• Spanish speaking