Customer Support Specialist

Requirements

    

     
Coordinates servicing Kingsgate Logistics’ clients by scheduling pickups/deliveries, communications of various nature regarding status of orders. 

     
Data entry, usage of various technologies such as AI or outside customer/vendor portals for arranging shipments. 

     
Handles a high volume of calls/emails from our customer/vendors. 

     
Creates a close relationship with our customer/vendors. 

     
Help to resolve issues for customer/vendors. 

     
Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. 

     
Protects organization reputation by keeping pricing, promotion, purchase order, and credit-limit information confidential. 

     
Ensures proper data entry and systems management to support to the various systems (order entry, routing & dispatching, and/or traffic coordination). 

     
Updates job knowledge by participating in educational opportunities. 

     
Other duties as assigned.