Customer Support Specialist

We are in search of a Customer Support
Specialist. This position is set up for individuals who are looking to advance
their career and provide support to our customers and users allowing us to grow
our business across the United States. As a Customer Support Specialist, your
responsibilities include providing support to customers via calls, emails and
live chats

Responsibilities:

• Manage
  incoming/outgoing customer calls, emails, and live chats
  
• Log
  conversations and interactions through our support solution
  
• Handle
  customer complaints and questions while providing solutions
  
• Maintain
  in-depth knowledge of GovEase products and technologies
  

Requirements

• Bachelor’s
  Degree
  
• Proven
  support experience
  
• Communication
  and presentation skills
  
• Patience
  and ability to respond effectively to different customer situations
  
• Familiar
  with ticketing systems, software, and practices
  
• Working
  knowledge of Microsoft Office applications, Excel, Word, Teams
  

Benefits

• Competitive Salary
  
• Blue Cross & Blue Shield Health Insurance
  
• Guardian Dental Insurance
  
• Long-Term Disability Insurance
  
• Optional Vision Insurance
  
• 401(k) Discretionary Matching Plan
  
• Generous Paid Time Off, Sick Days, &
  Company Holidays
  
• Voluntary Benefits: Short-Term Disability,
  Life Insurance (Whole or Term), Accident Insurance, Hospital Indemnity
  Insurance, Cancer Insurance, Critical Illness Insurance.