Customer Support Ø®Ø¯ÙØ© Ø§ÙØ¹ÙÙØ§Ø¡

Salary :

$3 monthly

Company : Cis College

Job Type : Full Time

بيروت, Lebanon

Job Description - Customer Support Ø®Ø¯ÙØ© Ø§ÙØ¹ÙÙØ§Ø¡

*Posting Title:* Customer Support – Ø®Ø¯ÙØ© Ø§ÙØ¹ÙÙØ§Ø¡

*Industry:* Customer Service & Client Relations

*Salary:* $TBD

*Work Experience:* 0–1 year

Ø§ÙØ±Ø§ØªØ¨: ÙØØ¯Ø¯ ÙØ§ØÙÙØ§

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*Summary:*

We are seeking a dedicated and enthusiastic Customer Support Specialist to join our dynamic client service team. In this role, you will serve as the primary point of contact for customers, providing timely, accurate, and empathetic support across multiple communication channels including phone, email, and live chat. The ideal candidate will play a crucial role in enhancing customer satisfaction, resolving inquiries efficiently, and contributing to the overall reputation of our brand. With a strong foundation in communication and a passion for helping others, you will be instrumental in building lasting customer relationships and supporting the growth of our service operations. This entry -level position offers a valuable opportunity to develop professional skills in a fast -paced, customer -centric environment.

ÙØ¨Ø°Ø© Ø¹Ù Ø§ÙÙØ¸ÙÙØ©:

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*Responsibilities:*

- Respond promptly and professionally to customer inquiries via phone, email, and live chat.

- Troubleshoot and resolve customer issues related to products, services, billing, and account management.

- Maintain accurate and detailed records of all customer interactions in the CRM system.

- Escalate complex or urgent issues to the appropriate departments while ensuring timely follow -up.

- Provide clear, concise, and helpful information to customers in a courteous and empathetic manner.

- Collaborate with cross -functional teams to improve service processes and resolve recurring issues.

- Contribute to knowledge base content by documenting common questions and solutions.

- Adhere to company policies, service level agreements (SLAs), and data privacy standards.

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Requirements

*Requirements:*

- High school diploma or equivalent; associate’s or bachelor’s degree in Business, Communications, or a related field is a plus.

- 0–1 year of experience in customer service, client support, or a similar role.

- Excellent verbal and written communication skills in both Arabic and English.

- Strong listening and problem -solving abilities with a focus on customer satisfaction.

- Proficiency in using CRM tools, email platforms, and basic office software (e.g., Microsoft Office).

- Ability to multitask, manage time effectively, and work in a fast -paced environment.

- Positive attitude, adaptability, and a willingness to learn and grow within a team -oriented culture.

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