Data Analyst- Performance Improvement

Shriners Children’s is a family that respects, supports, and values each other. We are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience defines us as leaders in pediatric specialty care for our children and their families.

Under the direction of the Director of Performance Improvement / Risk Management, the Data Analyst collects, collates, displays and analyzes data.

• Assists the Director and other department managers with performance improvement projects.
• Confirms accuracy and maintains confidentiality of data, reviews and makes necessary correction to information entered.
• Generates reports and responds to inquiries about data and department procedures as requested.
• Assists Director and other department managers with PI projects.
• Performs additional duties as requested.
• Requires excellent organization skills, accurate typing / data entry in MS Office software and database software, thoroughness and attention to detail.
• Requires ability to maintain confidentiality, contribute to a team effort and accomplish results as required.

This is a 100% onsite position at our Philadelphia hospital.

Management of Performance Improvement/Risk Management Functions

• Assists and supports Director with Patient Relation, Patient Safety and Patient Experience activities
• Manages and serves as administrator for the policy and procedure management system
• Supports and assists Director with Regulatory and Accreditation activities
• Explores and develops familiarity, over time with software applications as applicable to support performance improvement documentation.
• Works with manager to identify potential performance improvement activities within the department.
• Supports Director so the day-to-day activities are handled in an efficient, organized and timely manner
• Streamlines office and administrative processes to improve performance in areas of efficiency, productivity and satisfaction.
• Performs additional duties as requested

Information Management

• Collects data and prepares a variety of reports including Patient Experience, Hospital and Quality Dashboards, Risk Management, Compliance 360, and Infection Control accurately and in a timely manner
• Displays data using appropriate performance improvement, statistical, and graphic tools
• Proficient in computer queries to generate necessary reports as needed or required
• Demonstrate effective communication and relationship building skills
• Builds collaborative relationships with staff, peers and physicians
• Collaborates with teams to develop, review and revise processes, protocols, policies and procedures
• Communicates effectively with staff/patients/families/visitors
• Demonstrates behaviors for effective consultation meetings with department managers and team projects leaders
• Entering data and preparing reports
• Inputting data into the computer accurately and on a timely basis. Printing reports prior to meeting where data is presented by deadline as established by Director.
• Demonstrating proficiency in computer queries to generate necessary reports as needed or required
• Produces data reports and graphics which are accurate representations of the process under study.
• Demonstrating proficiency in producing graphs and tables and using performance improvement tools, such as, flowcharts, control charts, trending charts, etc.
• Research applicable report style and graphics to enhance the presentation of data.
• Assists in facilitating, recording and distribution of meeting minutes.

This is not an all-inclusive list of this job’s responsibilities. The incumbent may be required to perform other related duties and participate in special projects as assigned.

Required / Preferred:

• Bachelor's Degree required
• 3 years of Quality Management and Performance Improvement required
• Healthcare experience highly preferred
• 2 years of Joint Commission preparation preferred
• Experience building reports in Epic EMR

Additional Knowledge and Skills

• Basic statistics
• Familiar with TJC standards and CQI tools
• Database management skills
• Ability to program and build databases
• Intermediate MS Excel