Dealership Parts Advisor

Diehl Honda of Massillon has an immediate opening for a professional parts advisor.

Successful candidates will have experience in the retail/wholesale automotive parts industry, be highly motivated and focused on customer satisfaction. Honda experience is helpful, as well as some experience with Tekion.

Responsibilities:

• Be responsible for providing vehicle parts and merchandise to customers while providing exceptional customer service.


• Answer telephone and greet customers in a friendly and professional manner.


• Communicate effectively with customers and vendors via phone, in-person or email.


• Assist customers by answering questions, and providing assistance as requested in a quick, friendly and professional manner.


• Maintain clean and professional appearance of counter, work area, and stockroom.


• Interact with the Body Shop & Service Team to coordinate parts for vehicle repair and service.


• Order parts from suppliers based on Service Team and customer requests.


• Receive, unpack, and store parts in appropriate storage areas so they are readily available when needed.


• Check quantity and condition of goods received against invoices and purchase orders.


• Check number and unit cost as well as total billing for charges against proper records.


• Specify parts accurately.


• Process core returns, parts warranties and parts returns as necessary.

Qualifications:

• Prior experience in retail/wholesale automotive parts industry helpful


• Highly self-motivated


• Focused on customer satisfaction and strong interpersonal skills


• Must have a valid driver's license

Benefits offered:

• Available Health insurance


• Available Vision and Dental insurance


• Healthcare spending or reimbursement accounts such as HSAs or FSAs


• 401(k) with employer match


• Employee discounts