The Default Services Specialist I supports variety of activities/functions required in conjunction with the servicing of existing consumer loan products, primarily, on delinquent accounts. Activities may include direct communication with delinquent customers as well as 3rd party vendors utilized to support various default servicing functions.

Duties & Responsibilities:

Job responsibilities may include a combination of any of the following:

• Asset Repossession and Remarketing
• Account review and reconcilement
• Monitor status and follow up on Repossession activity
• Manage Queue independently in a timely, efficient Manner
• Provide Customers with amounts due/information required to  redeem collateral
• Excellent organizational, verbal, and written communication skills
• Manage relationship with outside vendors
• ​Other functions required to support default related activity

Basic Qualifications:

• High School Diploma​
• 1-3 years of work experience in a processing type function

Preferred Qualifications: 

• Bachelors degree
• Call center experience.
• Administrative/operations experience successfully meeting productivity goals.
• Previous experience demonstrating flexibility, innovation and account management skills
• Prior Collections experience
• Prior Skip tracing Experience
• Prior Exposure to vehicle repossession and or lease disposition
• Demonstrated experience successfully interacting across lines of business, with vendors and in a team environment.
• Must be willing and able to be successfully cross-trained on all areas within ARR and to shift positions within the department as necessary.
• Excellent organizational, verbal and written communication skills
• Intermediate level knowledge of MSOffice
• Intermediate typing/data entry skill
• Previous exposure to vehicle repossession and/or lease disposition

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