Dental Payment Posting and Office Support Specialist

We're hiring a Payment Posting and Office Support Specialist for our centralized dental revenue cycle management (RCM) Hub. You'll split your week between running the Hub's on-site operations (mail, checks, faxes, scanning) and posting insurance payments in Open Dental for your own group of dental practices. About 90% of our payments arrive electronically, so mail volume varies week to week.

Responsibilities

On-site Hub operations (Monday, Wednesday, Friday):

• Pick up mail from the local post office twice a week


• Sort incoming mail, insurance checks, EOBs, and correspondence by practice


• Process virtual credit card (VCC) payments received by fax


• Flag time-sensitive and payment-related items


• Scan and distribute paper documents to remote RCM team members


• Keep physical and electronic records organized and HIPAA compliant

Payment posting (every day, after Hub tasks are current):

• Post insurance payments in Open Dental from EFTs, ERAs, paper checks, and VCCs


• Review EOBs and ERAs so adjustments, write-offs, and patient responsibility post correctly


• Match payment documentation to deposits and patient accounts


• Research discrepancies and missing information until resolved


• Keep your assigned practices current and free of backlog

Qualifications

• Dental office, dental billing, insurance, RCM, or payment posting experience


• Familiarity with dental EOBs, ERAs, insurance adjustments, and patient responsibility


• Strong organization and attention to detail


• Comfortable managing digital documents and working across multiple software systems


• Able to work independently and keep recurring tasks on schedule without reminders

Preferred: Open Dental, DentalXChange, Vyne, Google Workspace

Schedule and location

• Full-time, 40 hours per week


• Hybrid: in office Monday, Wednesday, and Friday; remote Tuesday and Thursday

Pay and benefits

• Comps is based on experience


• Health, dental, and vision insurance


• 401(k)


• Paid time off and paid holidays


• Disability, life, and supplemental insurance