Dental Practice Lead

Key Leadership Responsibilities

Team Leadership & Development

• Serve as the day-to-day leader of the practice and team


• Set expectations and hold team members accountable for performance


• Lead daily huddles and regular staff meetings


• Coach, train, onboard, and develop team members


• Help create a positive, professional, and collaborative culture


• Partner with the Area Manager on performance reviews, employee development, and staffing needs


• Manage staff scheduling, PTO requests, call-offs, and coverage


• Identify workflow or performance concerns and help implement solutions

Practice Performance & Financial Management

• Take ownership of the practice’s production and collection goals


• Monitor key practice metrics, including production, collections, hygiene performance, treatment acceptance, and appointment failures


• Oversee accounts receivable and collection efforts


• Process payroll and monitor timekeeping accuracy


• Ensure accurate end-of-day reconciliation and deposits


• Identify opportunities to improve practice efficiency and performance

Practice Operations

• Oversee daily office operations and ensure responsibilities are completed accurately and on time


• Maintain appropriate staffing levels and efficient scheduling


• Partner with the Operations Team and Area Manager on facility, vendor, and operational needs


• Support providers and clinical staff to maintain efficient patient flow


• Ensure the team consistently delivers an excellent patient experience

Front Office Oversight

• Provide leadership and direction to front office functions


• Oversee scheduling, patient communication, treatment coordination, insurance processes, collections, and financial arrangements


• Step in to support front-office responsibilities when needed while maintaining focus on leading the overall practice

Management Qualifications

• Dental practice management or dental office leadership experience strongly preferred


• Demonstrated experience leading, coaching, and holding employees accountable


• Strong understanding of dental practice operations and workflow


• Experience monitoring production, collections, KPIs, and practice performance


• Experience with staff scheduling, payroll/timekeeping, training, and performance management


• Working knowledge of dental insurance, treatment coordination, accounts receivable, and collections


• Ability to address employee and operational issues professionally and confidently


• Strong decision-making, problem-solving, and organizational skills


• Excellent leadership and communication skills


• Ability to balance team leadership, patient experience, and financial performance


• Dental practice management software experience


• High school diploma or equivalent required