Department Assistant - Infusion Center FT Days

Core Competencies

• Serves as primary receptionist for the department to greet and direct patients and families Provides departmental support for patient scheduling, registration, authorizations, collection of co pays and assembly of patient records.
  
  
• Completes all reports, letters, forms, documents in an accurate, easy to read format within the agreed upon time frame requested.
  
  
• Proofreads work for accuracy prior to photocopying and distribution
  
  
• Enters and/or ensures that all patient charges are entered within the time frame required to avoid late charges.
  
  
• Works with supervisor to ensure that charge master remains up to date.
  
  
• Assists unit staff to complete charge documents, educates to changes and ensures that data is entered in unit logs.
  
  
• Reconciles charge documents against patient daily census
  
  
• Reviews expense and charge reports with unit supervisor/director to identify issues that negatively impact budget and revenue.
  
  
• Maintains files, database, (patient log) and record keeping for assigned department in a manner that allows easy retrieval of information.
  
  
• Trains as dept. superuser for computer applications eg scheduling.com and trains other staff in use.
  
  
• Maintains unit files for patient education materials and pre printed orders
  
  
• Follows up on supplies that are back ordered, delivered in error etc Assists supervisor to control unit supply costs.
  
  
• Orders office supplies, stock, forms and dietary supplies for the department.
  
  
• Performs routine duties such as photocopying and opening and/or distributing mail and reports in an appropriate manner.
  
  
• Arranges for repair as needed.
  
  
• Follows up on work orders.
  
  
• Follows up with Engineering if outside vendors have to be contacted, tags equipment for biomedical.
  
  
• Maintains unit equipment in good repair eg office equipment, clinical monitors, scales.
  
  
• Surveys physical environment for needed repairs and notifies Engineering.
  
  
• Maintains records for recurring patient accounts. Interacts with admissions/billing office to ensure accounts are maintained monthly.
  
  
• Assists staff to access information on-line or to print as needed.
  
  
• Performs role and responsibility of Unit Secretary for order entry, assembly of patient records and nursing support to obtain needed documents