Department Coordinator, University Stores, Senior

DEPARTMENT COORDINATOR, UNIVERSITY STORES, SENIOR

Be You.

At Duke, we celebrate individuality and the unique perspectives that each member of our community brings. As the Senior Department Coordinator, you’ll be a vital part of a collaborative, service-driven team that supports our University Stores operations and delivers an exceptional experience to students, parents, faculty, staff, and visitors.

Be Bold.

What You’ll Do:

• Serve as the backup to the Customer Service Staff Specialist, ensuring cashiers provide timely, professional, and tactful service.
• Support cashier and customer service training, including money-handling and POS procedures.
• Manage administrative duties such as transmitting POS cash bags and house charge documents, maintaining office files, and preparing reconciliations and reports.
• Provide front-line customer service including answering calls, greeting visitors, and directing inquiries.
• Assist the Academic Apparel Manager with regalia programs during major University events, handling orders, vendor communication, pricing, deliveries, and customer inquiries.
• Support Duke Stores’ class ring and Custom Order programs, including customer consultations, art approvals, vendor negotiations, purchase orders, and payment collection.
• Maintain strong internal controls and ensure accurate, timely processing of financial transactions.
• Model Duke Stores’ customer service standards and support training for the mystery shopping program.
• Operate POS registers as needed and assist with inventories for multiple store programs.
• Perform additional duties as assigned to support daily operations.

Choose Duke.

In this role, you’ll join a passionate team committed to excellence in service, accuracy in operations, and a welcoming environment that reflects the spirit of Duke University.

Ready to Make a Difference?

Apply now and help us build a stronger, smarter, and more connected future.

Interested candidates should visit the Duke University website (http://www.hr.duke.edu/) and apply for position.

Contact: Darcy Ewalt, General Manager, Retail Operations, [email protected]