Deposit Operations Specialist

We are on the search for a Deposit Operations Specialist to join our Community Banking Team! This role performs centralized functions in support of the Deposit Operations Department to ensure the ongoing effectiveness of branch operations are in conformance with established Bank policies and procedures. Acts as a key contact for branches relating to deposit operational issues and assists in resolving issues impacting the branch’s ability to provide prompt, responsive service to customers.

Duties/Responsibilities:

• Provide customer support via call center to customers with online banking, debit card and account inquiries.
• Process both incoming and outgoing wire transfers in accordance with bank policy and procedures. 
• Responsible for day-to-day support of deposit operational functions including; processing ACH files and working with mobile deposit transactions, including adjustments and returns. 
• Quality control for all new and existing accounts to ensure adherence to regulations, policies and procedures 
• Receive, monitor, and resolve exception items in a timely and accurate manner. 
• Process all NFS items. Identify if to be paid or returned and process accordingly.
• Assist bookkeeper with the review of large items, duplicate items, stop payments etc. 
• Handle research requests as needed. 
• Assist with debit card/ACH unauthorized disputes including processing of provisional credit and completion of correspondence during the investigation. 
• Ensure accuracy of customers deposits corrections. 
• Responsible for internal verification. Daily duties assigned to verify accuracy of branch transactions (Stop payments, Cashier’s Checks, Account Closing, etc.) 
• Protect the bank from unnecessary risk by adhering to bank procedures and confidentiality guidelines.
• Adhere to internal controls, operational procedures, and risk management policies.
• Ensure compliance with all bank policies and procedures, as well as applicable state and federal banking regulations.
• Perform other duties and responsibilities as assigned

Required Skills/Abilities:

• Strong knowledge of banking operations, and regulatory compliance.
• Exceptional customer service skills, with the ability to handle difficult or sensitive situations with empathy and professionalism. 
• Strong attention to detail and accuracy.
• Excellent communication skills, both verbal and written.
• Strong problem solving and decision-making skills.
• Ability to work independently with minimal supervision and make sound judgements.

Education and Experience:

• High School diploma or equivalent required
• 2+ years of deposit operations banking experience preferred

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.

Must be able to lift up to 15 pounds at times.