Description
Position at New York City Transit
Job Information:
Title: Desk Superintendent, Operations Control Center
First Date of Posting: 12/19/2025
Last Date of Filing: Open Until Filled
Authority: NYCTA
Department: Subways
Division/Unit: Service Delivery-Rail Control Center
Reports to: General Superintendent, Rail Control Center
Work Location: Manhattan (Midtown)
Hours of Work: As Required
MTA New York City Transit (NYCT) serves close to 6 million subway customers and 2.3 million bus customers on an average weekday. Its 50,000 employees provide mass transit and paratransit service throughout the five boroughs of New York City, including almost 7,000 subways cars at 472 stations.
The NYCT Department of Subways employs 30,000 individuals who work together 24/7, 365 days a year, to move millions of customers safely to their destinations. These employees operate trains, maintain railcars, assist customers in stations, make critical right-of-way or electronic repairs and provide administrative support to deliver timely and reliable customer services.
Compensation
Salary Range (Grade D/636): $94,161 - $148,834
UTLO Rate: $142,650
Responsibilities:
This position is responsible for directing various communications and daily operations of the DOS Rail Control Center (RCC), utilizing where applicable, ATS, CBTC and ITRAC technology to achieve safe on-time service delivery. Ensures continuity of operations throughout assigned division (IRT, IND, BMT) via dispatching, put-ins, lay-ups and loading of supplements. This position will be accountable for safe and timely implementation operations of all scheduled NYCT General Orders, Signal Bulletins and/or Special Operations within specified divisions; will also direct the safe removal and restoration of third rail power and Fan Plan operations, where applicable. Will direct management of all incidents through the proper use of protocols, policies, and procedures. Monitors, supervises, and evaluates performance of RCC employees. Acts on behalf of the General Superintendent, RCC as required.
Education and Experience:
1. High School Diploma or Equivalent and a minimum of five (5) years of experience, of which four (4) years must have been in a managerial or supervisory capacity -OR-
2. A satisfactory equivalent of education and experience.
Desired Skills:
- Strong knowledge of RTO policies and procedures pertaining to all operating titles and equipment within the division.
- Ability to coordinate routine activities, unusual incidents and emergency response performed by the Control Center.
- Ability to understand General Signal Arrangement Prints, Third Rail Power Prints and Emergency Ventilation Fan operations.
- Strong knowledge of ATS/CBTC, ITRAC, service delivery/diversion operations and strategies and General Orders.
- Excellent verbal and written communication skills.
- Basic computer skills.
Selection Method:
Based on evaluation of education, skills, experience, and interview.
All appointments, with the exception of the Department of Subways employees on MABSTOA payroll, will be made on the NYCT payroll.
Other Information:
Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).
Equal Employment Opportunity:
MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities. The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.
Salary :
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