Desktop SPT Specialist

Description

• Resolve workstation and server related issues. 
• Complete troubleshooting, installation, configuration, and management requests. 
• Ensure desktop programs comply with policies and security regulations. 
• Catalog, maintain and track software distribution library. 
• Verify license keys and quantities, report unauthorized software or software exceeding the quantities of licenses purchased, and remove unauthorized or excess software. 
• Assist in the planning and execution of unit and system testing, application installation, and imaging remotely. 
• Access, install and monitor software packages on IT systems and related hardware. 
• Troubleshoot network printers and network digital senders utilizing Windows Server 2016 and HP Web Jet Admin Printer Management Tool. 
• Access and resolve end-user permissions on computers, reconfigure file structures, and ensure all computers are protected from viruses and malware. 
• Desktop Reimaging Services 

Requirements

Minimum Requirements:  

• Must possess an active DOD Secret Security Clearance. 
• Minimum of five (5) years Desktop support experience. 
• Windows 10 Training 
• IAT Level II certification. 

Specialized Experience:   

• Five years of Desktop Support and IT related troubleshooting, installation, and configuration experience.