Desktop Tech

Infojini Consulting is a full service IT consulting, services, and staffing firm with offices in Linthicum Heights ,Maryland, Washington, DC and Mumbai, India.

Infojini Consulting is recognized as one of the fastest growing IT services and software development Companies. With a partnership of all major technology vendors, Infojini Consulting has built a strong Government and commercial customer base including fortune 100 companies and most state and federal agencies such as State of North Carolina, State of South Carolina, State of Maryland, State of California, State of Pennsylvania, State of Virginia, State of Washington and many others.

Infojini Consulting is an equal opportunity employer and considers all qualified individuals for employment irrespective of their race, gender, age, color, sexual orientation. We offer an excellent compensation package

SPECIFIC RESPONSIBILITIES INCLUDE: 
• Split time approximately 40:60 between project based work and support based work; split may change depending on workload
• Work on projects that include multi-tier application review, maintenance and management of file server & application servers
Including migration/consolidation

• Support incoming application incident and request tickets in a distributed high volume environment
• Administer and troubleshoot internally developed and third party applications
• Manage enterprise level systems Windows OS
• Experience with Windows endpoint devices running on multiple versions of Windows OS
• Manage and respond to daily alerts from monitoring systems
• Provide application validation for monthly patch and reboot cycle
• Create application run-books, architecture diagrams and workflows or maintain existing ones for knowledge, sharing and training
• Communicate proposed changes and improvements to ensure optimal performance and reliability
• Participate in department on-call rotation
• Leverage and train remote workforce for effective cross team training as well as resource management
• Work on other ad hoc duties as assigned 

SKILLS & EXPERIENCE REQUIRED:
• Bachelor’s degree in Computer Science, Management Information Systems, or equivalent work experience
• 3-5 years of relevant, hands-on experience supporting Windows Server 2008(R2) in an Enterprise Environment
• Thorough understanding of working principles, and experience supporting Active Directory, Group Policy, IIS, Virtualization (VMware), Symantec Endpoint Protection (or similar enterprise AV)
• Excellent troubleshooting skills with a scientific approach to problem investigation and resolution
• Strong understanding of generally accepted system administration methodologies, tools, and techniques, and desire to instill these practices in both individual and teammates’ work
• Understanding of networking, firewalls and common datacenter infrastructure
• In-depth understanding of common protocols such as DNS, DHCP, SMTP
• Good written documentation skills and demonstrable experience of documenting systems and procedures
• Experience with and willingness to follow a strict change management and incident tracking process
• Functional knowledge of PowerShell scripting and desire to become more advanced
• Passion for providing outstanding support for inbound incident tickets, as well as foresight to manage risk and scale; must know when to work independently, and when to escalate
• Experience with Citrix is a plus
• Experience with server management tools such as Altiris, SCCM or similar
• Excellent interpersonal and communication skills, including an ability to interact with users of varying technical skill levels
• Ability to work independently and without the need for supervision, as well as collaboratively within the team and across various IT groups and business units
• Detail-oriented individual who can manage his/her own time

In addition, the ideal candidate will have experience with
• Incident/Change Management
• Macintosh OS X
• Windows\OS X Backup Solutions
• Casper Deployment Solutions
• Strong automation and scripting skills
• Strong understanding of multi-tier application and framework

Mandatory:

• Bachelor’s degree in Computer Science, Management Information Systems, or equivalent work experience
• 3-5 years of relevant, hands-on experience supporting Windows Server 2008(R2) in an Enterprise Environment
• Thorough understanding of working principles, and experience supporting Active Directory, Group Policy, IIS, Virtualization (VMware), Symantec Endpoint Protection (or similar enterprise AV)
• Excellent troubleshooting skills with a scientific approach to problem investigation and resolution
• Strong understanding of generally accepted system administration methodologies, tools, and techniques, and desire to instill these practices in both individual and teammates’ work
• Understanding of networking, firewalls and common datacenter infrastructure
• In-depth understanding of common protocols such as DNS, DHCP, SMTP
• Good written documentation skills and demonstrable experience of documenting systems and procedures
• Experience with and willingness to follow a strict change management and incident tracking process
• Functional knowledge of PowerShell scripting and desire to become more advanced

Desired:

• Passion for providing outstanding support for inbound incident tickets, as well as foresight to manage risk and scale; must know when to work independently, and when to escalate
• Experience with Citrix is a plus
• Experience with server management tools such as Altiris, SCCM or similar
• Excellent interpersonal and communication skills, including an ability to interact with users of varying technical skill levels
• Ability to work independently and without the need for supervision, as well as collaboratively within the team and across various IT groups and business units
• Detail-oriented individual who can manage his/her own time

All your information will be kept confidential according to EEO guidelines.