Device Repair II

POSITION OVERVIEW

The Device Repair Technician II is responsible for independently diagnosing, troubleshooting, repairing, and restoring a variety of equipment and devices while ensuring consistent quality and timely completion of repair work. This role supports both hardware and software repair functions, maintains accurate documentation, assists with department documentation and training efforts, and contributes to an efficient and organized repair environment.

ESSENTIAL FUNCTIONS

• Diagnose, troubleshoot, and repair hardware and software issues on multiple types of equipment utilizing available schematics, manuals, and software tools.
• Disassemble equipment and repair, clean, and/or replace hardware components as needed.
• Utilize software tools to reinstall, configure, and resolve software-related issues.
• Test equipment following repairs to confirm successful resolution of technical problems.
• Accurately document troubleshooting steps, repair activities, and issue resolutions.
• Prioritize repair work based on inventory and operational needs.
• Create and maintain repair procedures and department documentation.
• Assist with training and mentoring Device Repair Technician I employees as directed.
• Participate in ongoing technical training and development activities.
• Maintain a clean, organized, and safe work environment.
• Support operational efficiency and continuous improvement efforts within the repair department.

REQUIRED QUALIFICATIONS

• High school diploma, GED equivalent, or equivalent experience required.
• At least one year of experience in device repair, PC repair, technical troubleshooting, or a related technical role required.
• A+ Certification, PC building/repair experience, or experience repairing printers/copiers preferred.
• Ability to successfully pass a background check as a condition of employment.

Skills

• Strong troubleshooting and problem-solving skills.
• Experience diagnosing and resolving hardware and software issues.
• Comfortable using Microsoft Office and basic file management functions.
• Strong attention to detail and documentation skills.
• Effective verbal and written communication skills.
• Ability to manage multiple tasks and priorities in a fast-paced environment.

Behavioral Competencies

• Takes ownership of responsibilities and responds professionally to feedback.
• Adapts effectively to changing priorities, business needs, and new information.
• Maintains professionalism, reliability, and accountability in day-to-day work activities.
• Works collaboratively and communicates respectfully within a team environment.
• Demonstrates sound judgment and a solution-oriented approach to challenges.

PHYSICAL, MENTAL, AND SENSORY REQUIREMENTS

The individual in this role must be able to perform the essential functions of the position with or without reasonable accommodation(s).

Physical Requirements

• Lift, carry, move, and transport equipment and materials up to 35 pounds frequently and up to 50 pounds regularly without assistance.
• Use hands and fine motor skills to manipulate tools, devices, and repair components.
• Perform repetitive movements including positioning, turning, pulling, and pushing equipment during repair work.
• Sit and stand for extended periods of time throughout the workday.
• Work in a busy repair and warehouse environment.

Mental Requirements

• Maintain concentration and attention to detail in a fast-paced environment.
• Analyze technical issues and apply logical troubleshooting methods.
• Manage multiple tasks and adapt to changing priorities.
• Follow technical instructions, repair procedures, and workplace safety standards.
• Learn and apply new repair processes, tools, and technologies.

Sensory Requirements

• Recognize, interpret, and respond to a variety of sounds and equipment indicators.
• Use near, far, direct, and peripheral vision while inspecting and repairing equipment.
• Read and interpret information on screens, software systems, manuals, and written documentation.