Diesel Mobile Parts Associate

• Part Identification and Research

• Continuously develop in-depth knowledge of the heavy-duty vehicle aftermarket, including parts, applications, and technical specifications. 

• Stay updated on new products, product updates, and industry trends to provide accurate and timely information to customers.

• Efficiently use catalogs, parts manuals, VINs, serial numbers and online systems to identify and recommend requested heavy-duty truck and trailer parts. 

• Collaborate with the service, sales and leasing departments to identify parts for service repair and leasing needs. 

• Assist in-house mobile technicians with, identifying, ordering, and locating parts.

• Advise mobile technicians on alternative parts or related items and managing core returns/warranties.

• Inventory and Logistics

• Utilize the enterprise resource planning (ERP) system to search for parts, check availability, process orders, and maintain accurate customer accounts.

• Assist in pulling and preparing inventory orders for customer pick-up or delivery, as needed.  

• Assist with stock organization and order processing to maintain an efficient and well-stocked inventory.

• Provide price quotes, processing invoices, and managing inventory on mobile trucks.

• Source out-of-stock parts, manage back-orders, receive inventory, and conduct inventory management activities.

• Sales and Service

• Provide expert guidance on the selection of products, explaining their features, benefits, warranty policies and pricing.

• Offers solutions for both immediate and long-term customer needs.

• Suggest and recommend related or alternative parts when identical replacements are not available, ensuring customers receive the best solution for their needs.

• Perform other tasks and responsibilities as directed by management to support business operations and ensure a positive customer experience. 

• 2-4 years of experience with heavy-duty truck, trailer and/or diesel parts is preferred. 

• Previous experience in customer service, diesel mobile service, or counter sales preferred.  

• Ability to learn product knowledge quickly and  it to customer interactions. 

• Familiarity with heavy duty truck systems, diesel engines, trailers and common industry brands.

• Familiarity with point-of-sale or inventory management systems, such as Karmak or similar.

• Basic computer (email, desktop navigation, etc.) and math skills (calculating discounts, pricing, etc.). 

• Strong communication skills, both verbal and written. 

• Ability to work independently and as part of a team.

• Positive attitude, strong problem-solving skills, and customer-focused approach.

• Detail-oriented with strong organizational skills. 

• Must be able to lift/carry 50 lbs. infrequently.   

• Prolonged periods of sitting at a desk and working on a computer. 

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