Digital Banking Specialist

Digital Banking Specialist 

1. Act as primary liaison post-sale to ensure proper set up and training of all new and existing digital banking clients.  100%


2. Complete setup and on-going maintenance of all digital banking products and services


3. Research and troubleshoot customer issues


4. Customer training


5. Support and assist team operations in projects and assignments

Minimum Qualifications:

3+ years financial services experience preferred

Digital banking products/services experience

Customer service experience

Payments industry knowledge

Deposit account servicing experience

Ability to multi-task

Knowledge of Microsoft Office suite

Well organized

Strong customer service skills

Strong communication skills, both written and verbal

Eligibility requirements may differ for each benefit or program.

National Cooperative Bank, N.A. is an Equal Employment Opportunity Employer (EOE/AA)

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